Privacy Policy
Sierra Marina Inc. respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a rental, reserve a slip, or purchase accessories.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, or when participating in activities on the website.
Personal and Contact Details: Name, email address, phone number, and billing/mailing address.
Reservation & Equipment Data: Information required for bookings, including boat length, CF numbers, trailer license plates, and the dates of your arrival and departure.
Payment Information: Credit or debit card numbers, billing details, and security deposits needed to process your rentals and purchases.
Verification Information: Driver’s license details or age verification data to ensure compliance with our rental age requirements (18+ for operators, 21+ for primary renters).
2. How We Use Your Information
We use the information we collect or receive to facilitate our business operations and provide you with a smooth experience on the water:
- Fulfill and Manage Bookings: To process boat rentals, slip reservations, and dry storage requests.
Process Payments and Refunds: To handle transactions, security deposits, and fuel charges securely.
Customer Support: To respond to your inquiries, send reservation confirmations, and provide instructions prior to your arrival.
Safety and Legal Compliance: To ensure all renters meet safety, age, and legal requirements for operating watercraft on Shaver Lake.
Website Improvement: To analyze website usage and improve our digital storefront.
3. How We Share Your Information
We do not sell your personal information. We only share information with third parties in the following situations:
- Service Providers: We may share data with third-party vendors who perform services for us, such as payment processing, data analysis, and email delivery.
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Retail Partners: If you interact with our marine equipment sections, necessary details may be shared with our trusted fulfillment partners (such as Marine and RV Accessories) to process and ship your orders.
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Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. You can manage your cookie preferences through your browser settings, though disabling cookies may affect your ability to use certain features of our reservation system.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Privacy Rights
Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us using the details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will alert you about any changes by updating the “Effective Date” at the top of this document.
8. Contact Us
If you have questions or comments about this policy, or if you would like to update or remove your information, please contact us at:
Sierra Marina Inc.
45795 Tollhouse Rd,
Shaver Lake, CA 93664
(559)-841-3324
reservations@sierramarina.com